WELCOME TO QMM!

Integrity, Quality and Service are three words that we live by at QMM. We are committed to fair and ethical business practices towards our partners, clients/customers and employees. Since established in 2002, QMM has made an impression in the marketing industry. Following the QMM standard of Quality, Integrity and Service, we strive to exceed the expectations of our clients and their customers. QMM operates in all 10 Canadian provinces with our head office located in Toronto, Ontario. We take pride in having a team of very diverse, talented and honest team of representatives.

QMM is PCI Compliant

Our infrastructure meets or exceeds all Payment Card Industry (PCI) protocols and procedures. For more information on the PCI Security Standards please visit https://www.pcisecuritystandards.org

ABOUT US

QMM was established in 2002 to market a new credit card for a major Canadian retailer. In a very short period of time, operations were established from coast to coast. We work with our client, as an integral part of their organization, following our core belief of a strong commitment to integrity. With our extensive experience in direct, face-to-face marketing, we have developed a specialized and professional staff in the areas of management, training and monitoring of programs. Our services focus on providing our clients with the resources to collect information directly from their current or potential customers, at their location or locations that may be available elsewhere. This includes surveys, distribution of marketing (collateral) information/material, mystery shopping, and other needs our clients may have that require the collection and reporting of information, on site. In the past person to person interaction was generally paper based which left the door open for illegible, incomplete applications, and potential fraudulent information. QMM embraces technology, therefore to replace the paper process we developed a number of wireless electronic programs to be used in client requested locations. What separates QMM from other credit application programs and person to person marketing companies is that our Electronic Customer Interaction application was developed by users for users. In 2007 we launched an electronic credit card process for one of our major clients and virtually eliminated the paper application. We continue to enhance and introduce new programs based on input from clients and field sales staff. QMM sales staff now process 99.7%25 of all applications electronically. Customer acceptance has been strong and over 400,000 applications have been processed since the initial introduction. QMM has the ability to provide mobile instant secure transmission of customer information along with applicable reporting and monitoring.

SERVICES

ON SITE STAFFING
Person to Person Services
• Sales
• Promotions
• Brand Awareness
• Surveys
• Loyalty Programs
• Mystery Shopping

TECHNOLOGY/MANAGEMENT SERVICES
• BB Electronic Customer Interaction Application
- Credit Card and Loan Applications
- Surveys
- Loyalty Programs
- Kiosk
- Event and Promotion Displays

• Training and Scheduling for 3rd parties.
• Monitoring and Reporting

DIRECT SALES
Direct Customer Interaction QMM's Focus is on providing our clients with the staffing and/or technology to collect information directly from their current or potential customers. Our technology is used to gather information quickly and/or monitor all users. QMM's available mobile services are able to adapt to various environments to meet your needs.

Management Services Should you already have the resources for direct sales, QMM management services will ensure your company stays focused on your promotional strategy.

Training and Scheduling Does your company already have a great team and a new idea for a program and a strategy, but it needs to be put into action? QMM can make it work. With our solid infrastructure, we have the ability to train and monitor your team’s progress. Whatever your project may be, QMM can help you successfully execute your vision. Whether you require monthly, weekly, daily, or even hourly reports, QMM is able to make this available upon request.

Technology Solutions Our electronic programs are fast, secure and are designed to meet government and industry requirements. The mobile wireless application was our initial project and our technology services have now expanded to include customized programs for various types of computers both mobile and fixed. Credit card acquisition was our initial focus; however we have now developed applications for Surveys, Full service kiosks, Event displays and booth set up. Select for more information.

DIRECT CUSTOMER INTERACTION
Management Services QMM offers a diverse, talented and honest team of representatives, ready to promote your credit and loyalty card programs. Whether it is at your location, or off site QMM has experience with various environments. With an established infrastructure of over 100 representatives, fully trained across the county, we have the ability to fulfill the staffing and/or technology requirements needed for your company's success.

Surveys No Customized Survey is too big or too small. It can stand by itself or added to another promotion (i.e. Credit Card Application. QMM offers services ranging from a paper based one question survey, to a multiple question electronic survey. Our base program consists of survey setup, electronic document formatting, and raw data reporting.

Brand Awareness/Promotions QMM has the staffing resources your company needs to assist in creating brand awareness and simply promoting your product(s). Whether it is a special event or a continuous promotion, QMM has the ability to interact, face to face, with customers generating a positive image, creating word of mouth, and getting the intended message directly into the customers' hands.

Mystery Shopping The customer's experience is essential to the success of a business. Mystery shopping is our discreet solution to monitor, assess and record employee and/or vendor performances.

Loyalty Program Acquisition Whether your company is looking to launch a brand new program, or simply increase your customer base. QMM has country wide experience at various type of programs and venues to support your goals.

TECHNOLOGY

Our Customer Interaction application was developed to make it as functional and user friendly as possible. Our objective was to create custom programs for our clients that would not just provide the necessary information but provide functionality and mobility where required. It is also very important that there was acceptance from both staff and customers alike during the sales experience. Generating over 400,000 applications, sales staff and customers alike have shown comfort and acceptance of our application process.

WHAT WE OFFER We do not just offer the most current programming and security, we offer piece of mind. You can take comfort in the fact that we meet or exceed all PCI protocols to protect the privacy of both the client and the customer. We have done our research and have the experience to back it up. Our technology is used to gather information quickly and efficiently and/or to monitor all users. All devices used have the capabilities to send data wirelessly to any desired secure location. Programs that have sensitive private information are secure with encryption meeting or exceeding industry requirements. Speed in taken information is essential in a person to person environment thus we have included swipe technology to be used in areas where the same is permitted. Mandatory fields and field edits contribute to the accurate and complete information. Government requirements such as approved identification under the Anti Money Laundering Act have been incorporated into applications that require the same. Whether it be a credit card application, account opening, survey, questionnaire or just taking information in general we can develop a program to suit your needs. Simplicity is not the only benefit to using our program.

How we do it
Our technology uses both mobile and fixed customer friendly devices to collect information and send it quickly and securely to our clients and/or our internal servers.
Access to use any device is password controlled with authentication by connecting to our data centre. Our high capacity servers are located in a secure offsite location, with 24/7 backup. Not all services will require the collection of confidential customer and/or company information. However, if the need is present, data is safe and secure with our secure firewalls and 192-bit encryption.

All devices use touch screen technology, along with swipe technology to read, driver’s licenses, credit cards and other cards with mag stripes. We are currently working to expand this to include the reading of bar codes.

 

Benefits of using Electronic Customer Inaction Application

• Eliminate illegible applications.
• Substantially eliminate fraudulent applications.
• Removes data entry costs.
• Increase speed of approval process.
• Increase Revenue with the customer using product sooner.
• Improves Privacy and Security of Customer Information.
• Eliminates cost of shipping and the loss of paper applications.
• Highly visible and viewed by customer as more secure.
• Easy/ timely access to ongoing results.
• Almost instant reporting and monitoring.
• Improved branding with customized applications.
• Secure and tested.
• A team that is focused and stays industry current.

 

Careers

looking for an opportunity in sales or marketing?
Are you an experienced, perceptive, and mature individual who rises to a challenge in a face-to-face sales-driven environment?
-Do you offer a professional appearance and a can-do attitude?
-Would you like the opportunity to gain excellent experience toward a career in Sales and Marketing?
If so, QuintinManus Marketing Group Inc. is seeking self-motivated individuals for various Sales Associate positions.

 

Current Listings
Sales Rep: Credit Card Applications
ONT: Cambridge, Chatham, Guelph, Kitchener-Waterloo, Windsor
Are you an experienced, perceptive and mature individual who rises to a challenge in a face-to-face sales-driven environment? Do you offer a professional appearance and a "can-do" attitude? QuintinManus Marketing is seeking self-motivators for sale positions. Sales Rep: Credit Card Applications
BC: Burnaby, Delta, Kelowna, Prince George, Vancouver
Are you an experienced, perceptive and mature individual who rises to a challenge in a face-to-face sales-driven environment? Do you offer a professional appearance and a "can-do" attitude? QuintinManus Marketing is seeking self-motivators for sale positions. Sales Rep: Credit Card Applications
MB: Winnipeg
Are you an experienced, perceptive and mature individual who rises to a challenge in a face-to-face sales-driven environment? Do you offer a professional appearance and a "can-do" attitude? QuintinManus Marketing is seeking self-motivators for sale positions. Sales Rep: Credit Card Applications
NS: Halifax, Sydney NFL: St John NB: St John's, Fredericton
Are you an experienced, perceptive and mature individual who rises to a challenge in a face-to-face sales-driven environment? Do you offer a professional appearance and a "can-do" attitude? QuintinManus Marketing is seeking self-motivators for sale positions.
What we offer
Competitive compensation; Rewards for performance; Coaching; Training motivation; Flexibility in hours; Positive and independent work enviroment; Access to a qualified management team; A commitment to our employees to value their efforts and provide ongoing support. A place where everyone's contribution matters every day
For job information in your area please contact our head office @ 1 888 231 2262 or email your resume to

 

Contact

POSTAL ADDRESS
QuintinManus Marketing Group INC.
258 Adelaide Street East
Suite 400 Toronto, Ontario
M5A 1N1
Direct: 416 979 2886
Toll Free: 888 231 2262
Direct Fax: 416 979 3419
Toll Free Fax: 866 229 2307
After Hours: +1 866 561 2688
info@quintinmanus.com
Should you have any questions or would like to speak with someone at QMM, please feel free to contact us.
We're looking forward to hearing from you!
General Inquiries - info@quintinmanus.com